Are you an enthusiastic, people-centered, sales-driven leader looking to manage a thriving salon environment? Lash Lounge is seeking a dynamic, warm, and passionate Manager with a minimum of 2 years of management experience (preferably in the salon or hospitality industries). As the Manager, you will foster a welcoming and high-energy atmosphere for members and guests, managing a dedicated team of 10-15 to ensure seamless operations and exceptional customer experiences.
Lash Lounge has been providing premier eyelash experience since 2004. We provide a high-end, luxury salon experience dedicated to exceptional beauty services in an inviting, customer-focused environment. With rapid expansion and a commitment to quality, Lash Lounge offers a unique opportunity to lead in a fast-growing, innovative company.
WHO WE ARE:
The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. Our proprietary training approach to healthy lash extensions boosts the confidence of our guests, builds trust in our brand, and sends our community out into the world with a smile. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guest's natural lashes.
WHO WE ARE LOOKING FOR:
The General Manager position is a high-profile leadership position that is responsible for the salon's overall growth, coordination, operational success. The General Manager will ensure the salon meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, team member relations, sales, and member participation. The General Manager will provide daily support to their team and offer ongoing leadership, motivation, and development. They are responsible for coaching, communication, alignment, and holding their Lash Lounge team to the salon expectations. The General Manager will also act as the salon ambassador to provide each member an unforgettable experience.
Position Overview: Manager
Key Responsibilities:
-
Client Experience: Greet all members and guests with a friendly, genuine welcome, overseeing their check-in, service flow, and checkout with professionalism. Train Member Concierge staff to perform these tasks with warmth and attentiveness.
-
Sales Achievement: Drive sales by guiding guests to the membership options best suited to their needs, consistently meeting and exceeding sales targets.
-
Team Leadership: Oversee and support a team of 10-15 employees, ensuring productivity, engagement, and operational effectiveness. Assist staff when needed and encourage a positive, customer-focused environment.
-
Operational Oversight: Conduct regular shop tours, order and manage inventory, optimize schedules, and collaborate with area managers and owners on business growth initiatives.
-
Process Improvement: Develop efficient processes for smoother shop operations and continuously seek ways to enhance customer and employee satisfaction.
Required Qualifications:
-
People Skills: Outstanding communication and customer service abilities with a talent for motivating and engaging others.
-
Sales Proficiency: Proven sales-driven mindset with the ability to deliver a "white glove experience" to all clients.
-
Dynamic Leadership: Energetic, outgoing, resourceful, and able to thrive in a fun, fast-paced shop environment.
-
Organization & Multitasking: Strong organizational skills and the ability to prioritize tasks effectively.
-
Technical Abilities: Proficient in using computers, analyzing reports, and completing sales transactions.
-
Industry Background: Experience in hospitality, salon, or cosmetology is preferred.
Responsibilities for Growth and Customer Experience:
-
Market & Grow the Business: Drive membership, service, and product sales by understanding member needs and promoting service upgrades and retail options to enhance the guest experience.
-
Deliver Outstanding Service: Provide new guests with engaging tours and clear communication on pricing, memberships, and services, ensuring satisfaction and loyalty.
-
Team Cohesion: Foster a positive work environment, build strong working relationships, and maintain a professional appearance and attitude.
Administrative Duties:
- Handle daily operations, including check-in/check-out, booking appointments, and maintaining inventory and cleanliness standards.
- Ensure all POS information is current and accurate, and that opening/closing procedures are followed meticulously
WHY JOIN OUR TEAM?
- Salary; commensurate with experience
- Quarterly Bonus Plan
- Paid Time Off
If you love the challenge of starting a new business and take pride in growing something from the ground up, then this is the position for you! If you are awesome at motivating staff, and want to see your team grow, please submit your resume. We would love to meet you!
WHAT WE DO:
The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.
WHY JOIN OUR TEAM:
We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers.
Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.
